中华人民共和国消费者权益保护法(摘要一)
<p class="MsoNormal" style="MARGIN: 0cm="0cm"0cm="0cm"0pt; LINE-HEIGHT: 200%" align="center"><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: #555555; LINE-HEIGHT: 200%; FONT-FAMILY: 宋体"><b><font class="ReadNewsTitle">中华人民共和国消费者权益保护法</font></b><br/>1993年10月31日第八届全国人民代表大会常务委员会第四次会议通过<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p></span></p><p class="MsoNormal" style="MARGIN: 0cm="0cm"0cm="0cm"0pt; LINE-HEIGHT: 200%" align="center"><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: #555555; LINE-HEIGHT: 200%; FONT-FAMILY: 宋体">1993年10月31日中华人民共和国主席令第十一号公布 1994年1月1日起施行<o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm="0cm"0cm="0cm"0pt; LINE-HEIGHT: 200%"><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: #555555; LINE-HEIGHT: 200%; FONT-FAMILY: 宋体"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm="0cm"0cm="0cm"0pt="0pt"37.5pt; TEXT-INDENT: -37.5pt; LINE-HEIGHT: 200%; mso-list: l1="l1"level1="level1"lfo1; tab-stops: list="list"37.5pt"><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: #555555; LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-bidi-font-family: 宋体"><span style="mso-list: Ignore"></span></span> </p>
<p class="MsoNormal" style="MARGIN: 0cm="0cm"0cm="0cm"0pt="0pt"37.5pt; TEXT-INDENT: -37.5pt; LINE-HEIGHT: 200%; mso-list: l1="l1"level1="level1"lfo1; tab-stops: list="list"37.5pt"><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: #555555; LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-bidi-font-family: 宋体"><span style="mso-list: Ignore">第一章<span style="FONT: 7pt="7pt"'Times New="New"Roman'"> </span></span></span><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: #555555; LINE-HEIGHT: 200%; FONT-FAMILY: 宋体"><span style="mso-spacerun: yes"> </span>总 则<o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm="0cm"0cm="0cm"0pt="0pt"37.5pt; TEXT-INDENT: -37.5pt; LINE-HEIGHT: 200%; mso-list: l0="l0"level1="level1"lfo2; tab-stops: list="list"37.5pt"><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: #555555; LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-bidi-font-family: 宋体"><span style="mso-list: Ignore">第一条<span style="FONT: 7pt="7pt"'Times New="New"Roman'"> </span></span></span><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: #555555; LINE-HEIGHT: 200%; FONT-FAMILY: 宋体"><span style="mso-spacerun: yes"> </span>为保护消费者的合法权益，维护社会经济秩序，促进社会主义市场经济健康发展，制定本法。<o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm="0cm"0cm="0cm"0pt="0pt"37.5pt; TEXT-INDENT: -37.5pt; LINE-HEIGHT: 200%; mso-list: l0="l0"level1="level1"lfo2; tab-stops: list="list"37.5pt"><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: #555555; LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-bidi-font-family: 宋体"><span style="mso-list: Ignore">第二条<span style="FONT: 7pt="7pt"'Times New="New"Roman'"> </span></span></span><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: #555555; LINE-HEIGHT: 200%; FONT-FAMILY: 宋体"><span style="mso-spacerun: yes"> </span>消费者为生活消费需要购买、使用商品或者接受服务，其权益受本法保护；本法未作规定的，受其他有关法律、法规保护。<o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm="0cm"0cm="0cm"0pt="0pt"37.5pt; TEXT-INDENT: -37.5pt; LINE-HEIGHT: 200%; mso-list: l0="l0"level1="level1"lfo2; tab-stops: list="list"37.5pt"><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: #555555; LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-bidi-font-family: 宋体"><span style="mso-list: Ignore">第三条<span style="FONT: 7pt="7pt"'Times New="New"Roman'"> </span></span></span><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: #555555; LINE-HEIGHT: 200%; FONT-FAMILY: 宋体"><span style="mso-spacerun: yes"> </span>经营者为消费者提供其生产、销售的商品或者提供服务，应当遵守本法；本法未作出规定的，应当遵守其他有关法律、法规。<o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm="0cm"0cm="0cm"0pt="0pt"37.5pt; TEXT-INDENT: -37.5pt; LINE-HEIGHT: 200%; mso-list: l0="l0"level1="level1"lfo2; tab-stops: list="list"45.0pt"><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: #555555; LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-bidi-font-family: 宋体"><span style="mso-list: Ignore">第四条<span style="FONT: 7pt="7pt"'Times New="New"Roman'"> </span></span></span><span style="FONT-SIZE: 12pt; COLOR: #555555; LINE-HEIGHT: 200%; FONT-FAMILY: 宋体">经营者与消费者进行交易，应当遵循自愿、平等、公平、诚实信用的原则。<span lang="EN-US"><o:p></o:p></span></span></p>
<p class="MsoNormal" style="MARGIN: 0cm="0cm"0cm="0cm"0pt="0pt"37.5pt; TEXT-INDENT: -37.5pt; LINE-HEIGHT: 200%; mso-list: l0="l0"level1="level1"lfo2; tab-stops: list="list"37.5pt"><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: #555555; LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-bidi-font-family: 宋体"><span style="mso-list: Ignore">第五条<span style="FONT: 7pt="7pt"'Times New="New"Roman'"> </span></span></span><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: #555555; LINE-HEIGHT: 200%; FONT-FAMILY: 宋体"><span style="mso-spacerun: yes"> </span>国家保护消费者的合法权益不受侵害。<o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm="0cm"0cm="0cm"0pt; TEXT-INDENT: 45pt; LINE-HEIGHT: 200%; mso-char-indent-count: 3.75"><span style="FONT-SIZE: 12pt; COLOR: #555555; LINE-HEIGHT: 200%; FONT-FAMILY: 宋体">国家采取措施，保障消费者依法行使权利，维护消费者的合法权益。<span lang="EN-US"><o:p></o:p></span></span></p>
<p class="MsoNormal" style="MARGIN: 0cm="0cm"0cm="0cm"0pt="0pt"37.5pt; TEXT-INDENT: -37.5pt; LINE-HEIGHT: 200%; mso-list: l0="l0"level1="level1"lfo2; tab-stops: list="list"37.5pt"><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: #555555; LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-bidi-font-family: 宋体"><span style="mso-list: Ignore">第六条<span style="FONT: 7pt="7pt"'Times New="New"Roman'"> </span></span></span><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: #555555; LINE-HEIGHT: 200%; FONT-FAMILY: 宋体"><span style="mso-spacerun: yes"> </span>保护消费者的合法权益是全社会的共同责任。<o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm="0cm"0cm="0cm"0pt="0pt"41.9pt; LINE-HEIGHT: 200%; mso-para-margin-left: 3.99gd"><span style="FONT-SIZE: 12pt; COLOR: #555555; LINE-HEIGHT: 200%; FONT-FAMILY: 宋体">国家鼓励、支持一切组织和个人对损害消费者合法权益的行为进行社会监督。<span lang="EN-US"><o:p></o:p></span></span></p>
<p class="MsoNormal" style="MARGIN: 0cm="0cm"0cm="0cm"0pt="0pt"42.75pt; LINE-HEIGHT: 200%; mso-para-margin-left: 4.07gd"><span style="FONT-SIZE: 12pt; COLOR: #555555; LINE-HEIGHT: 200%; FONT-FAMILY: 宋体">大众传播媒介应当做好维护消费者合法权益的宣传，对损害消费者合法权益的行为进行舆论监督。<span lang="EN-US"><o:p></o:p></span></span></p>
<p class="MsoNormal" style="MARGIN: 0cm="0cm"0cm="0cm"0pt="0pt"37.5pt; TEXT-INDENT: -37.5pt; LINE-HEIGHT: 200%; mso-list: l1="l1"level1="level1"lfo1; tab-stops: list="list"37.5pt"><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: #555555; LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-bidi-font-family: 宋体"><span style="mso-list: Ignore">第二章<span style="FONT: 7pt="7pt"'Times New="New"Roman'"> </span></span></span><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: #555555; LINE-HEIGHT: 200%; FONT-FAMILY: 宋体"><span style="mso-spacerun: yes"> </span>消费者的权利<o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm="0cm"0cm="0cm"0pt="0pt"37.5pt; TEXT-INDENT: -37.5pt; LINE-HEIGHT: 200%; mso-list: l0="l0"level1="level1"lfo2; tab-stops: list="list"37.5pt"><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: #555555; LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-bidi-font-family: 宋体"><span style="mso-list: Ignore">第七条<span style="FONT: 7pt="7pt"'Times New="New"Roman'"> </span></span></span><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: #555555; LINE-HEIGHT: 200%; FONT-FAMILY: 宋体"><span style="mso-spacerun: yes"> </span>消费者在购买、使用商品和接受服务时享有人身、财产安全不受损害的权利。<span style="mso-spacerun: yes"> </span><span style="mso-spacerun: yes"> </span><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm="0cm"0cm="0cm"0pt="0pt"41.9pt; LINE-HEIGHT: 200%; mso-para-margin-left: 3.99gd"><span style="FONT-SIZE: 12pt; COLOR: #555555; LINE-HEIGHT: 200%; FONT-FAMILY: 宋体">消费者有权要求经营者提供的商品和服务，符合保障人身、财产安全的要求。<span lang="EN-US"><o:p></o:p></span></span></p>
<p class="MsoNormal" style="MARGIN: 0cm="0cm"0cm="0cm"0pt="0pt"37.5pt; TEXT-INDENT: -37.5pt; LINE-HEIGHT: 200%; mso-list: l0="l0"level1="level1"lfo2; tab-stops: list="list"37.5pt"><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: #555555; LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-bidi-font-family: 宋体"><span style="mso-list: Ignore">第八条<span style="FONT: 7pt="7pt"'Times New="New"Roman'"> </span></span></span><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: #555555; LINE-HEIGHT: 200%; FONT-FAMILY: 宋体"><span style="mso-spacerun: yes"> </span>消费者享有知悉其购买、使用的商品或者接受的服务的真实情况的权利。<o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm="0cm"0cm="0cm"0pt="0pt"36.75pt; LINE-HEIGHT: 200%; mso-para-margin-left: 3.5gd"><span style="FONT-SIZE: 12pt; COLOR: #555555; LINE-HEIGHT: 200%; FONT-FAMILY: 宋体">消费者有权根据商品或者服务的不同情况，要求经营者提供商品的价格、产地生产者、用途、性能、规格、等级、主要成份、生产日期、有效期限、检验合格证明、使用方法说明书、售后服务，或者服务的内容、规格、费用等有关情况。<span lang="EN-US"><o:p></o:p></span></span></p>
<p class="MsoNormal" style="MARGIN: 0cm="0cm"0cm="0cm"0pt="0pt"37.5pt; TEXT-INDENT: -37.5pt; LINE-HEIGHT: 200%; mso-list: l0="l0"level1="level1"lfo2; tab-stops: list="list"37.5pt"><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: #555555; LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-bidi-font-family: 宋体"><span style="mso-list: Ignore">第九条<span style="FONT: 7pt="7pt"'Times New="New"Roman'"> </span></span></span><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: #555555; LINE-HEIGHT: 200%; FONT-FAMILY: 宋体"><span style="mso-spacerun: yes"> </span>消费者享有自主选择商品或者服务的权利。<o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm="0cm"0cm="0cm"0pt="0pt"36.75pt; LINE-HEIGHT: 200%; mso-para-margin-left: 3.5gd"><span style="FONT-SIZE: 12pt; COLOR: #555555; LINE-HEIGHT: 200%; FONT-FAMILY: 宋体">消费者有权自主选择提供商品或者服务的经营者，自主选择商品品种或者服务方式，自主决定购买或者不购买任何一种商品、接受或者不接受任何一项服务。</span></p>
<p class="MsoNormal" style="MARGIN: 0cm="0cm"0cm="0cm"0pt="0pt"36.75pt; LINE-HEIGHT: 200%; mso-para-margin-left: 3.5gd"><span style="FONT-SIZE: 12pt; COLOR: #555555; LINE-HEIGHT: 200%; FONT-FAMILY: 宋体"></span><span style="FONT-SIZE: 12pt; COLOR: #555555; LINE-HEIGHT: 200%; FONT-FAMILY: 宋体">消费者在自主选择商品或者服务时，有权进行比较、鉴别和挑选。<span lang="EN-US"><o:p></o:p></span></span></p>
<p class="MsoNormal" style="MARGIN: 0cm="0cm"0cm="0cm"0pt="0pt"37.5pt; TEXT-INDENT: -37.5pt; LINE-HEIGHT: 200%; mso-list: l0="l0"level1="level1"lfo2; tab-stops: list="list"37.5pt"><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: #555555; LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-bidi-font-family: 宋体"><span style="mso-list: Ignore">第十条<span style="FONT: 7pt="7pt"'Times New="New"Roman'"> </span></span></span><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: #555555; LINE-HEIGHT: 200%; FONT-FAMILY: 宋体"><span style="mso-spacerun: yes"> </span>消费者享有公平交易的权利。<o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm="0cm"0cm="0cm"0pt="0pt"42.75pt; LINE-HEIGHT: 200%; mso-para-margin-left: 4.07gd"><span style="FONT-SIZE: 12pt; COLOR: #555555; LINE-HEIGHT: 200%; FONT-FAMILY: 宋体">消费者在购买商品或者接受服务时，有权获得质量保障、价格合理、计量正确等公平交易条件，有权拒绝经营者的强制交易行为。<span lang="EN-US"><o:p></o:p></span></span></p>
<p class="MsoNormal" style="MARGIN: 0cm="0cm"0cm="0cm"0pt="0pt"54pt; TEXT-INDENT: -54pt; LINE-HEIGHT: 200%; mso-char-indent-count: -4.5"><span style="FONT-SIZE: 12pt; COLOR: #555555; LINE-HEIGHT: 200%; FONT-FAMILY: 宋体">第十一条 消费者因购买、使用商品或者接受服务受到人身、财产损害的，享有依法获得赔偿的权利。<span lang="EN-US"><o:p></o:p></span></span></p>
<p class="MsoNormal" style="MARGIN: 0cm="0cm"0cm="0cm"0pt; LINE-HEIGHT: 200%"><span style="FONT-SIZE: 12pt; COLOR: #555555; LINE-HEIGHT: 200%; FONT-FAMILY: 宋体">第十二条 消费者享有依法成立维护自身合法权益的社会团体的权利。<span lang="EN-US"><o:p></o:p></span></span></p>
<p class="MsoNormal" style="MARGIN: 0cm="0cm"0cm="0cm"0pt; LINE-HEIGHT: 200%"><span style="FONT-SIZE: 12pt; COLOR: #555555; LINE-HEIGHT: 200%; FONT-FAMILY: 宋体">第十三条 消费者享有获得有关消费和消费者权益保护方面的知识的权利。<span lang="EN-US"><o:p></o:p></span></span></p>
<p class="MsoNormal" style="MARGIN: 0cm="0cm"0cm="0cm"0pt="0pt"53.25pt; LINE-HEIGHT: 200%; mso-para-margin-left: 5.07gd"><span style="FONT-SIZE: 12pt; COLOR: #555555; LINE-HEIGHT: 200%; FONT-FAMILY: 宋体">消费者应当努力掌握所需商品或者服务的知识和使用技能，正确使用商品，提高自我保护意识。<span lang="EN-US"><o:p></o:p></span></span></p>
<p class="MsoNormal" style="MARGIN: 0cm="0cm"0cm="0cm"0pt="0pt"54pt; TEXT-INDENT: -54pt; LINE-HEIGHT: 200%; mso-char-indent-count: -4.5"><span style="FONT-SIZE: 12pt; COLOR: #555555; LINE-HEIGHT: 200%; FONT-FAMILY: 宋体">第十四条 消费者在购买、使用商品和接受服务时，享有其人格尊严、民族风俗习惯得到尊重的权利。<span lang="EN-US"><o:p></o:p></span></span></p>
<p class="MsoNormal" style="MARGIN: 0cm="0cm"0cm="0cm"0pt; LINE-HEIGHT: 200%"><span style="FONT-SIZE: 12pt; COLOR: #555555; LINE-HEIGHT: 200%; FONT-FAMILY: 宋体">第十五条 消费者享有对商品和服务以及保护消费者权益工作进行监督的权 利。<span lang="EN-US"><o:p></o:p></span></span></p>
<p class="MsoNormal" style="MARGIN: 0cm="0cm"0cm="0cm"0pt="0pt"53.25pt; LINE-HEIGHT: 200%; mso-para-margin-left: 5.07gd"><span style="FONT-SIZE: 12pt; COLOR: #555555; LINE-HEIGHT: 200%; FONT-FAMILY: 宋体">消费者有权检举、控告侵害消费者权益的行为和国家机关及其工作人员在保护消费者权益工作中的违法失职行为，有权对保护消费者权益工作提出批评、建议。<span lang="EN-US"><o:p></o:p></span></span></p>
<p class="MsoNormal" style="MARGIN: 0cm="0cm"0cm="0cm"0pt="0pt"37.5pt; TEXT-INDENT: -37.5pt; LINE-HEIGHT: 200%; mso-list: l1="l1"level1="level1"lfo1; tab-stops: list="list"37.5pt"><span style="FONT-SIZE: 12pt; COLOR: #555555; LINE-HEIGHT: 200%; FONT-FAMILY: 宋体"><span lang="EN-US"><o:p></o:p></span></span> </p>
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